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Tenderly

Cookies Policy

Effective date: 09.02.2023.

We (Tenderly D.O.O. and Tenderly Technologies Inc.) use “cookies” and other tracking technologies to collect and disclose information about you and your activity across our site that helps us improve your online experience.

  1. About cookies

    1. A cookie is a small piece of data that our website stores on your device and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on the preferences you have specified. Cookies are widely used to make websites or other online services work or to be better or more efficient.
    2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie on the other hand, will expire at the end of the user session when the web browser is closed.
  2. Cookies that we use

    1. We use these type of cookies for the following purposes:
    Authentication and status - we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website, cookies used for this purpose are:
    Cookie NamePurposeExpiryTypeProvider
    User tokenKeeping track of user login status1 monthFunctionalTenderly

    Analysis - we use cookies (to help us to analyze the use and performance of our website and services), cookies used for this purpose are:

    Cookie NamePurposeExpiryTypeProvider
    _gaUnique anonymous identifier2 yearsAnalyticalGoogle Analytics
    _gidUnique anonymous identifier24 hoursAnalyticalGoogle Analytics
    fs_cid fs_uidMaintain authenticated user session1 yearAnalyticalFull Story
    intercom-id-[app_id],Unique anonymous identifier9 monthsFunctionalIntercom
    intercom-session-[app_id]Keeping track of sessions1 weekFunctionalIntercom
    ajs_anonymous_idUnique anonymous identifier1 yearAnalyticalSegment
  3. Type of cookies our providers use

    1. We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google's privacy policy at https://policies.google.com/privacy.[ The relevant cookies you can find here: https://policies.google.com/technologies/cookies#types-of-cookies
    2. We use Full story to understand how our users and visitors interact with our website. This service uses cookies for session tracking for analytics purposes. You can view the privacy policy of this service provider at the link https://www.fullstory.com/legal/privacy-policy. The relevant cookies you can find at: https://www.fullstory.com/legal/cookie-policy
    3. We use Intercom to offer a live chat feature on our website. This service uses cookies to remember a user such that they may continue their conversation between different pages of the site and resume the conversation on repeat visits to the site. You can view the privacy policy of this service provider at the link https://www.intercom.com/legal/privacy. The relevant cookies you can find at:https://www.intercom.com/legal/cookie-policy
  4. Managing cookies

    1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:
      1. https://support.google.com/chrome/answer/95647 (Chrome);
      2. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
      3. https://help.opera.com/en/latest/security-and-privacy/ (Opera);
      4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
      5. https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
      6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
    2. Blocking all cookies may have a negative impact on the usability of many websites.
    3. If you block cookies, you will not be able to use all the features on our website
  5. Interest-Based Advertising

    We also use and disclose cookies for interest-based advertising purposes. For example, third parties, such as Facebook, may use the fact that you visited our Site to target online ads to you about our Services. In addition, our third-party advertising networks might use information about your use of our Services to help target advertisements based on your mobile activity in general. For information about interest-based advertising practices, including privacy and confidentiality, visit the Network Advertising Initiative website or the Digital Advertising Alliance website.

    The use of online tracking mechanisms by third parties is subject to those third parties' own privacy policies and not this Policy. If you prefer to prevent third parties from setting and accessing cookies on your computer or another device, you may set your browser to block cookies. Additionally, you may remove yourself from the targeted advertising of companies within the Network Advertising Initiative by opting out here or of companies participating in the Digital Advertising Alliance by opting out here. Although our Site currently does not respond to “do not track” browser headers, you can limit tracking through these third-party programs and by taking the other steps discussed above.

    You may also opt out of interest-based by adjusting the advertising preferences on your mobile device (for example, in iOS, visit Settings > Privacy > Advertising > Limit Ad Tracking, and in Android, visit Settings > Google > Ads > Opt out of interest-based ads). Additionally, you may opt-out for companies that participate in the Digital Advertising Alliance's AppChoices tool by downloading it here and following the instructions in the app.

  6. Changes to our Cookies Policy

    This Cookie Policy can be changed from time to time.

    If we change anything important about this Cookie Policy, we will notify you through a pop-up on the Website in a reasonable time period prior to and following the change.

  7. Contact Information

    You can contact us:
    by email using support@tenderly.co.

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