Open Position Product Analyst
TenderlyBelgrade, Serbia

About Us

Tenderly is on a mission to break the high barrier to entry for blockchain technology by enabling every developer to fully utilize what we believe is the next fundamental standard of the internet. We built Tenderly as an all-in-one Ethereum developer platform - a complete ecosystem of tools, services, and infrastructure to serve as an essential partner in every developers' blockchain journey.

To us, blockchain represents the future of software that is driven by open collaboration and compounding innovation; where the scarcity mentality of today is replaced by one of abundance and optimism. That’s why widespread adoption is an integral part of our mission as we try to enable as many developers as possible to enter the industry and build groundbreaking products.

So far, we have helped tens of thousands of developers work with the blockchain more efficiently, we’re actively working with some of the biggest names in the space and have most recently raised our $40M USD Series B led by Spark Capital!

We are looking for a user behavior obsessed Product Analyst to join our Product team. You will assume end-to-end responsibility for defining, measuring, and evaluating the performance of our features and overall Tenderly Product offering. You will also generate actionable insights to shape the product strategy and improve the Product success metrics.

Responsibilities

  • Work with the product, engineering, marketing, and sales teams to understand the performance of current products and generate actionable insights to shape the product strategy.
  • Enable data-informed decision-making by defining, implementing, and monitoring key metrics in dashboards, setting benchmarks, and measuring the impact of Product changes.
  • Interrogate large amounts of data to understand how an improved product experience for the customers can be provided, collect and interpret both qualitative and quantitative feedback.
  • Use data to identify, prioritize and answer questions essential to the product discovery and development process.
  • Execute research based on analysis of existing product designs, business needs, project goals, and risks, to improve conversions and boost retention, identify and prioritize points of friction, increase user adoption and engagement, and provide insights to funnels optimization and churn reduction.
  • Evaluate the performance of individual features (adoption, retention, satisfaction) towards the overall product metrics (acquisition, retention, monetization) and provide plans/tactics/suggestions towards improving key metrics based on current company strategy.
  • Extract insights about user behaviors from web analytics tools and translate them into actionable recommendations for the product team.
  • Directly support customer success team to create and manage reports, dashboards, and analysis resulting in actionable information to improve customer solution performance and support renewal effort.
  • Query, analyze, and interpret large datasets to build reports of findings for business intelligence.
  • Analyze metrics to continually improve company products and decompose reporting requests into actionable projects.

Requirements

  • 4+ years of experience in product or data analytics role
  • Experience with one or more analytics / BI products
  • Excellent SQL skills, including writing complex queries
  • Strong proficiency in manipulating data using various tools and rich experience in building dashboards and visualizing complex data sets
  • Demonstrated experience taking functional requirements and business, requirements and translating them into actionable metrics
  • Statistical and methodological foundations for quantitative research
  • Experienced in any scripting language - advantage
  • A hands-on, self-starter mindset
  • Excellent communication, presentation, and interpersonal skills
  • Fluency in English, both written and spoken

What we Offer

Finance

  • Stock Options - We believe that everybody should own a part of the company and we want our team members to benefit from our shared success.
  • Transparent compensation - To ensure fair and equal pay for all employees, salaries within the company are completely transparent.
  • Yearly bonus - Non-performance-based bonus amounting to 10% of employee's annual base salary is given at the end of each year.

Support in life changes

  • Relocation assistance - We provide residence and work permit support, as well as 3 months rental costs covered.
  • Fully covered maternity leave - The leave is fully covered, in the amount of the last salary person received during the regular engagement.
  • Paternity leave - Four weeks of paid time off after a baby has arrived to help share the joys & responsibilities.

Working environment

  • In-office catering & drinks - Breakfast and lunch provided in office by a catering company. Non-vending machine drinks and a strong coffee culture included.
  • Company equipment - Standard equipment includes a MacBook laptop, Dell monitor, and a keyboard and mouse of your choice.

Welfare

  • Flexible, no less-than vacation policy - We know that unlimited vacation policies usually have the opposite effect, so we encourage people to actually take and use their time off for rest and relaxation. We have established a minimum of 21.5 days that should be used in a given time of 12 months.
  • Flexible working hours - You are fully entrusted to effectively manage your working hours, the only important thing is that it allows for collaboration with your team.
  • Health insurance for you and your dependants - Medical insurance to keep you and your spouse, partner, and children healthy.
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