Tenderly is on a mission to break the high barrier to entry for blockchain technology by enabling every developer to fully utilize what we believe is the next fundamental standard of the internet. We built Tenderly as an all-in-one Ethereum developer platform - a complete ecosystem of tools, services, and infrastructure to serve as an essential partner in every developers' blockchain journey.
To us, blockchain represents the future of software that is driven by open collaboration and compounding innovation; where the scarcity mentality of today is replaced by one of abundance and optimism. That’s why widespread adoption is an integral part of our mission as we try to enable as many developers as possible to enter the industry and build groundbreaking products.
So far, we have helped tens of thousands of developers work with the blockchain more efficiently, we’re actively working with some of the biggest names in the space and have most recently raised our $15M USD Series A led by Accel!
We're looking for a Customer Success Manager to join our growing team and help us set up proactive processes and scale the Customer Success team.
Since the very beginning, Tenderly has been a customer and product-obsessed company. Most of the product has been developed by listening to our user's feedback and what they need.
The companies culture values direct communication with customers through direct chats as well as through in-app methods of communication. Engineers are doing customer support as they're talking to "themselves" on the other side and most of the problems are highly technical.
All of this taken into account, the approach is still mostly reactive, instead of proactive. We take a proactive approach only with a select number of users and would like to improve in this area.